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Our most frequently asked questions


Do you have accessible rooms?

We have guestrooms with ADA accessories. Most areas and facilities at the resort are also accessible.

Is my ID/passport required at check-in?

A valid government-issued photo ID or a valid passport is required at the time of check-in for all guests.

Will your rooms allow extra rollaway beds, baby cots and cribs? Is there a charge?

Yes, there is a small cost for extra rollaway beds, though baby cots and cribs are free of charge. Please note not all rooms are able to accommodate a rollaway bed.

Check here for more information or contact Crowne Plaza Resort Saipan directly at (670) 234-6412 – 6414 or . Supply is limited, so please enquire at the time of booking.

What age do kids stay for free?

Kids stay free up to the age of 11 in existing beds (an additional charge applies if a rollaway bed is required).

Check here for more information or contact Crowne Plaza Resort Saipan directly at (670) 234-6412 – 6414 or

Are there hairdryers, irons and ironing boards in the rooms?

All rooms have hairdryers. Irons & ironing boards are available upon request from Housekeeping.

Is the hotel entirely non-smoking?

All our guest rooms are non-smoking, but the resort has a dedicated area for smokers.

I booked on a website other than the hotel website and now I need to make a change to my reservation. How do I do this?

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.

What time is the hotel check-in and check-out?

Crowne Plaza Resort Saipan’s standard check-in is from 3 pm and check-out is 12 pm, however, it may differ depending on the accommodation package you have booked. Please refer to your reservation confirmation for more information.

Can I book a late check-out?

If you wish to book a late check-out (extend your check-out time), additional charges will apply and it is subject to availability. Please make a request at the time of booking.

Can I book an early check-in?

It is possible to confirm an early check-in prior to the day of your reservation by paying an additional fee, though it is subject to availability.

Can you store my luggage before check-in or after check-out?

It is definitely possible to store your luggage with our concierge before check-in and after check-out for your convenience.

What is the process to cancel my reservation directly with the resort?

Please cancel prior to your stay to avoid a cancellation fee. Cancellation of your reservation is subject to the resort’s cancelation policy. Please note that for group reservations the policy is subject to each group’s accommodation contract.


Do you have children's menus?

Crowne Plaza Resort Saipan’s The Terrace buffet caters to a variety of tastes, including child-friendly dishes.

Do you offer room service?

Yes, we offer room service. Menu and available hours are provided in your room.

What is the dress code at the restaurants?

The dress code at the ATAARI DINNER SHOW and The Terrace requires collared shirts, bottoms, and shoes. No wet swimwear or towels. Guests can wear smart casual at Mai Teppanyaki, whilst relaxed casual is fine for The Marketplace and Mari Bar.

Do you cater to vegetarians and vegans?

Crowne Plaza Resort Saipan’s The Terrace has vegetarian menu options. Should you require vegan menu items, please contact us upon your arrival, we are happy to assist you.

Do I need to make a restaurant reservation in advance?

Although not mandatory, we recommend that you make a reservation in advance so as not to be disappointed!


Are pool towels provided?

Yes, pool towels are provided at the Pool Center.

Do you have valet or self-parking?

Self-parking is available in our main parking lot.

Do I need to reserve a car park in advance?

Our resort parking does not require a reservation and is free of charge.

Do you have an ATM on property?

Yes, the Bank of Hawaii ATM is available to guests in the Lobby, near the Front Desk.

What type of night entertainment is offered?

Crowne Plaza Resort Saipan’s offers ATAARI DINNER SHOW at 6:00pm on Monday, Wednesday & Friday nights. Marvel at fire-eaters and graceful hula dancers from Micronesia and Polynesia as you enjoy your dinner.


Do you offer a free shuttle service from the airport?

We do not offer a free shuttle service from the airport, however, we can help you to get a taxi or reserve the airport shuttle bus.

Please see our Location page for more information about how to get to the resort using a taxi or shuttle bus service.

How do I get to Crowne Plaza Resort Saipan?

Please see our Location page to learn more about how to get to our resort.

How far away is Crowne Plaza Resort Saipan from the airport?

Crowne Plaza Resort Saipan is located in Garapan town Center, approximately 12.6km or 20 minutes’ drive away from Francisco C. Ada/Saipan International Airport.


Do you have free wi-fi?

All guests can access complimentary high-speed Wi-Fi during their stay.

Are any pets allowed to stay?

Pets are not permitted on the resort property, however service animals are accepted.

Can I pay by credit card?

Yes, all major credit cards are accepted at Crowne Plaza Resort Saipan.

Will I earn points for IHG® One rewards?

Guests who book and stay at Crowne Plaza Resort Saipan will be able to earn and redeem points as well as other rewarding benefits available to IHG® One Rewards Club members only. Check here for more information. Please present your IHG® One Rewards number if you wish to earn the points (terms & conditions apply).

How far is it to the nearest shopping area?

The Hafa Adai Joeten Shopping Area, Paseo de Marianas, DFS T Galleria and I Love Saipan stores are all located within a convenient 10-minute walking distance from Crowne Plaza Resort Saipan.

Can I book tours & excursions from your resort?

Our Concierge is more than happy to assist our guests to book a variety of tours and excursions provided by popular tour operators in Saipan.

What is Saipan's power voltage? What adapter is required?

In Saipan, the power plugs and sockets are plug Type A and Type B. The standard voltage is 110 volt and the frequency is 60 Hz.

TRAVEL ADVISORY: Our response to COVID-19 and expanded IHG Way of Clean


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